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Health Literacy

Serving Limited English Proficiency ClientsServing Low Literacy Clients

Serving Limited English Proficient (LEP) Clients

Utah Advance Directive
The Utah Hospital Association created this Spanish/English form.
http://www.health.utah.gov/disparities/language/AdvanceDirectiveform.pdf

Health Care language Services Implementation Guide
The Office of Minority Health has sponsored the development of this guide to help healthcare organizations implement effective language assistance services.
https://hclsig.thinkculturalhealth.org/user/home.rails

What Federal Agencies and Federally Assisted Programs Should Know about Providing Services to LEP Individuals
This brochure by the federal Justice Department explains legal requirements for offering language services.
http://www.lep.gov/resources/lep_aug2005.pdf

Communication Cards
Use these cards by pointing to statements in another language to communicate between health care providers and non-English-speaking clients. Use only when the idea to be communicated is so simple it would not require discussion and when the client is able to read.

Ethnomed Nurse-To-Patient Communication Pages
http://ethnomed.org/patient_ed/communication/index.html

BLx Pointcards
http://www.blxpointcards.com/

Dentalcare.com Chair Side Communication Card
http://www.dentalcare.com/en-US/dental-education/patient-education/comm-guide-english.aspx

Let Everyone Participate: Meaningful Access for People who are Limited English Proficient
This site explains federal regulations for serving people who speak languages other than English.
http://www.lep.gov/

University of Utah RxWeblinks: Foreign Drugs
This site links to catalogs listing the names of drugs in several countries.
http://uuhsc.utah.edu/pharmacy/rxweblinks/rxlink09.html

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Serving Low Reading Level Clients

Unified Health Communication 101: Addressing Health Literacy, Cultural Competency, and Limited English Proficiency
This online tutorial is by the United States Department of Health and Human Services and provides CEU/CE, CHES, CME and CNE credits.
http://www.hrsa.gov/healthliteracy/training.htm

American Medical Association Health Literacy Kit
This kit includes a written manual (pdf format) and a video. Both can be viewed for free over the internet. CME is available.
http://www.ama-assn.org/ama/no-index/about-ama/9913.shtml

Navigating Health: The Role of Health Literacy
This European publication explores the importance of health literacy from a global perspective.
http://www.ilcuk.org.uk/files/pdf_pdf_3.pdf

The Flesch-Kincaid Readability Test
This test is included in most word processors, including Microsoft Word and Word Perfect. This Wikipedia website explains how to use and interpret the test.
http://en.wikipedia.org/wiki/Flesch-Kincaid_Readability_Test

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