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Prehospital OnLine Active Reporting Information System| Main Page | Overview | Deployment/ |
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Training
Rollout Orientations
Rollout Orientations are high-level presentations covering the NEMSIS data standard and POLARIS. The presentations are open to the public, and they can be scheduled upon request in your local area.
This page will list upcoming rollout orientations as they become scheduled.
User Training Sessions
User training sessions are designed for training individuals who will be using POLARIS. User training sessions walk participants through the process of creating a user account, obtaining access to POLARIS, completing patient care reports, and using other features of the system. Please contact the bureau to sign up for a training session or to schedule a session in your area.
| Date | Location |
POLARIS User Manual
Download the POLARIS User Manual... (PDF)
Support
How to Provide Feedback
You can provide feedback about POLARIS by contacting the bureau via phone or e-mail. We can also schedule face-to-face meetings.
If you are already using POLARIS, the best way to provide feedback is to fill out a PCR and type your feedback in the "Survey" section on the next-to-last tab of the report. Feedback submitted this way is shared daily with our contractor and is tracked in our system. Many suggestions from users have been translated into work packages for our contractor to complete.
Utah Master Directory (UMD) Customer Support
If you have trouble setting up a user account or logging into POLARIS, you probably need help from the Utah Master Directory (UMD) customer support. UMD customer support is available 24x7 at 801-538-3440 or toll-free at 800-678-3440.
BEMS Customer Support
If you can successfully log in but you are having problems using POLARIS, please use the following e-mail address for the quickest response:
The following staff members work on POLARIS at the Bureau of Emergency Medical Services:- End-user issues and training:
- Kade Scoresby, kscoresb@utah.gov, 801-419-4469
- Technical issues, systemwide problems, and project management:
- Joshua Legler, jlegler@utah.gov, 801-273-6668
- Faxes:
- 801-273-4148
Computer Placement/Grant Program
The bureau has purchased a number of desktop and laptop computers for use with POLARIS or other NEMSIS-compliant prehospital reporting software. If your agency needs an additional computer in order to be able to comply with the prehospital data reporting requirements, please contact Kade Scoresby or complete the NEMSIS/POLARIS Transition Request form (DOC) and return it to Joshua Legler. The laptop computers are intended to be used for real-time reporting over wireless connections.