Commercial Member Satisfaction

The CAHPS survey asked members to rate different characteristics of their health plan on a scale of 0 (“worst plan possible”) to 10 (“best plan possible”). The charts show the percentage of members who gave their plan a score of 8, 9, or 10.

REMEMBER: Differences between HMOs may be caused by differences in performance OR by differences in data collection.

Higher HMO score is significantly above the average for Utah Commercial HMOs
     Average HMO score is neither higher nor lower than the Utah Commercial HMO average
        Lower HMO score is significantly below the average for Utah Commercial HMOs

Rating of Health Plan Altius Cigna HealthWise SelectHealth United 59.6% 43.6% 61.5% 57.6% 43.4% National Average: 63.0% State Average: 53.1%
Rating of Personal Doctor Altius Cigna HealthWise SelectHealth United 83.0% 72.3% 83.4% 84.6% 85.0% National Average: 81.1% State Average: 81.7%
Rating of Health Care Altius Cigna HealthWise SelectHealth United 67.4% 62.4% 73.4% 70.4% 68.5% National Average: 73.6% State Average: 68.4%
Rating of Specialist Altius Cigna HealthWise SelectHealth United 78.3% 76.7% 79.1% 76.3% 87.3% National Average: 79.9% State Average: 79.5%