OHCS Home Page / 2007 Performance Report / Consumer Satisfaction
Introduction
Key Findings
Participating HMOs
Quality of Care
Consumer Satisfaction
Introduction Data Collection Statistical Ratings About the People Surveyed Response Rates Commercial Measures Medicaid Measures CHIP Measures
Links
Acknowledgements
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Introduction - CAHPS
This section presents measures from the Consumer Assessment of Healthcare Providers and Systems (CAHPS). The survey measured what enrollees thought about the health care and services they received from their health plan in the past year. Issues covered by the questionnaire include whether the enrollee had a problem getting care when he or she needed it, how well their customer service needs were met, as well as ratings of their health plan, personal physician, specialists, and their health care.