OHCS Home Page / 2007 Performance Report / Consumer Satisfaction / Medicaid / Quality and Access of Care
Introduction
Key Findings
Participating HMOs
Quality of Care
Consumer Satisfaction
Introduction Data Collection Statistical Ratings About the People Surveyed Response Rates Commercial Measures Medicaid Measures CHIP Measures
Links
Acknowledgements
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Medicaid Quality and Access of Care
Performance measures represent two to four questions asked in the survey. These questions are on a scale that includes "never", "sometimes", "usually", and "always". The charts show the percentage of members who gave their plan a score of "usually" or "always" on these performance measures.
REMEMBER: Differences between HMOs may be caused by differences in performance OR by differences in data collection.
Higher HMO score is significantly above the average for Utah Medicaid health plans
Average HMO score is neither higher nor lower than the Utah Medicaid health plans average
Lower HMO score is significantly below the average for Utah Medicaid health plans
| Fee for Service | Healthy U | Molina | Select Access | State Average | National Average | 84.0% | 83.5% | 84% | 89.4% | 85.3% | 78.7% |
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Questions that make up: Getting Care Quickly
- In the last 12 months, when you needed care right away, how often did you get care as soon as you thought you needed?
- In the last 12 months, not counting the times you needed care right away, how often did you get an appointment for your health care at a doctor’s office or clinic as soon as you thought you needed?
| Fee for Service | Healthy U | Molina | Select Access | State Average | National Average |
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| 89.2% | 89.3% | 92.2% | 93.7% | 91.1% | 86.3% |
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Questions that make up: How Well Doctors Communicate
- In the last 12 months, how often did your personal doctor explain things in a way that was easy to understand?
- In the last 12 months, how often did your personal doctor listen carefully to you?
- In the last 12 months, how often did your personal doctor show respect for what you had to say?
- In the last 12 months, how often did your personal doctor spend enough time with you?
| Fee for Service | Healthy U | Molina | Select Access | State Average | National Average |
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| 83.5% | 80.1% | 78.6% | 82.2% | 81.1% | 74.2% |
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Questions that make up: Getting Needed Care
- In the last 12 months, how often was it easy to get appointments with specialists?
- In the last 12 months, how often was it easy to get the care, tests, or treatment you thought you needed through your health plan?