Medicaid Member Satisfaction

The CAHPS survey asked members to rate different characteristics of their health plan on a scale of 0 (“worst plan possible”) to 10 (“best plan possible”). The charts show the percentage of members who gave their plan a score of 8, 9, or 10.

REMEMBER: Differences between HMOs may be caused by differences in performance OR by differences in data collection.

Higher HMO score is significantly above the average for Utah Medicaid health plans
     Average HMO score is neither higher nor lower than the Utah Medicaid health plans average
        Lower HMO score is significantly below the average for Utah Medicaid health plans

Rating of Health Plan Fee for Service Healthy U Molina Select Access 65.8% 71.3% 67.9% 72.0% National Average: 70.1% State Average: 69.3%
Rating of Personal Doctor Fee for Service Healthy U Molina Select Access 78.9% 80.8% 81.4% 85.6% National Average: 75.6% State Average: 81.7%
Rating of Health Care Fee for Service Healthy U Molina Select Access 66.9% 66.8% 71.9% 76.4% National Average: 65.6% State Average: 70.5%
Rating of Specialist Fee for Service Healthy U Molina Select Access 78.4% 77.6% 78.3% 79.4% National Average: 75.2% State Average: 78.4%