Before getting detailed information about what aspects of their plan enrollees are pleased or displeased with, it is important to understand how satisfied they are with their plans in general. This question asked respondents to rate how satisfied they were overall with their health plans. The answer to this question helps put the other data into perspective. Five Measures Contributing Most to Consumer Overall Satisfaction:

1. Overall quality of medical care and services
2. Range of services covered by health plans
3. Number of doctors enrollees have to choose from
4. How well medical care meets enrollees’ need
5. How well people and different departments communicate in order to provide care and services

By Individual HMO
All things considered, how satisfied were enrollees with their health plans?		Five HMOs Combined