OHCS Home Page / Health Plans / 2008 Performance Report/ Consumer Satisfaction / Children with Chronic Conditions Measures
Introduction
Key Findings
Participating HMOs
Quality of Care
Consumer Satisfaction
Introduction Data Collection Statistical Ratings About the People Surveyed Response Rates Commercial Measures Medicaid Measures CHIP Measures Children with Chronic ConditionsTwo Year Trends
Links
Acknowledgements
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Other Measures
Children With Chronic Conditions Satisfaction Measures
Member Satisfaction
| CHIP | Medicaid | Commercial | |
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Rating of Health Plan |
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Rating of Personal Doctor |
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Rating of Health Care |
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Rating of Specialist |
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Quality of Access and Care
- Getting Care Quickly
- Helpful Office Staff
- How Well Doctors Communicate
- Shared Decision Making
- Customer Service Experience
- Getting Needed Care
- Getting Needed Information
- Access to Prescription Medications
- Access to Specialized Services
- Coordination of Care
| CHIP | Medicaid | Commercial | |
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Getting Care Quickly |
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Helpful Office Staff |
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How Well Doctors Communicate |
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Shared Decision Making |
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Customer Service Experience |
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Getting Need Care |
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Getting Needed Information |
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Access to Prescription Medications |
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Access to Specialized Services |
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Coordination of Care |
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