MyHealthCare in Utah Office of Health Care Statistics Home Printer Friendly
Measures

Children with Chronic Conditions Quality and Access of Care

Performance measures represent two to four questions asked in the survey. These questions are on a scale that includes "never", "sometimes", "usually", and "always". The charts show the percentage of members who gave their plan a score of "usually" or "always" on these performance measures.

REMEMBER: Differences between HMOs may be caused by differences in performance OR by differences in data collection.

Three Stars Higher HMO score is significantly above the average for Utah State HMOs
Two Stars     Average HMO score is neither higher nor lower than the Utah State HMOs average
one star        Lower HMO score is significantly below the average for Utah State HMOs

Getting Care Quickly
CHIP Commercial Medicaid State Average
84.6% 81.6% 78.8% 81.7%
Three Stars Two Stars Two Stars  
Getting Care Quickly Bar Graph, Molina 82.27%, PEHP 84.5%, CHIP Average 83.4%, National Average 78.1%

 

 

 

Questions that make up: Getting Care Quickly

 

Helpful Office Staff
CHIP Commercial Medicaid State Average
94.6% 96.5% 93.1% 94.7%
Two Stars Two Stars Two Stars  
  Bar Graph for Courteous/Helpful Office Staff: Molina 92.7%, PEHP 96.8%, CHIP Average 94.8%, National Average 90.2%

 

 

 

Questions that make up: Courteous/ Helpful Office Staff

 

How Well Doctors Communicate
CHIP Commercial Medicaid State Average
94.1% 95.9% 92.6% 94.2%
Two Stars Two Stars Two Stars  
  Bar Graph for How well doctors communicate. Molina 92.29%, PEHP 95.6%, CHIP Average 93.9%, National Average 90%

 

 

 

Questions that make up: How Well Doctors Communicate

 

Shared Decision Making
CHIP Commercial Medicaid State Average
83.2% 87.2% 84.6% 85.0%
Two Stars Two Stars Two Stars  
  Bar Graph for Getting Needed Care: Molina 95.6%, PEHP 97.1%, CHIP Average 96.4%, National Average 80.7%

 

 

 

Questions that make up: Shared Decision Making

 

Customer Service Experience
CHIP Commercial Medicaid State Average
68.1% 65.3% 58.9% 64.1%
Two Stars Two Stars Two Stars  
  Bar Graph for Customer Service Experience: Molina 95.8%, PEHP 96.5%, CHIP Average 96.2%, National Average 72.5%

 

 

 

Questions that make up: Customer Service

 

Getting Needed Care
CHIP Commercial Medicaid State Average
67.9% 68.5% 69.0% 68.5%
one star Three Stars one star  
  Bar Graph for Getting Needed Care: Molina 95.6%, PEHP 97.1%, CHIP Average 96.4%, National Average 80.7%

 

 

 

Questions that make up: Getting Needed Care

 

Getting Needed Information
CHIP Commercial Medicaid State Average
88.6% 93.8% 87.7% 90.0%
Two Stars Two Stars Two Stars  
  Bar Graph for Getting Needed Care: Molina 95.6%, PEHP 97.1%, CHIP Average 96.4%, National Average 80.7%

 

 

 

Questions that make up: Getting Needed Information

 

Access to Prescription Medications
CHIP Commercial Medicaid State Average
83.5% 80.2% 82.3% 82.0%
Two Stars Two Stars Two Stars  
  Bar Graph for Getting Needed Care: Molina 95.6%, PEHP 97.1%, CHIP Average 96.4%, National Average 80.7%

 

 

 

Questions that make up: Access to Prescription Medications

 

Access to Specialized Services
CHIP Commercial Medicaid State Average
55.6% 57.5% 69.6% 60.9%
Two Stars Two Stars Three Stars  
  Bar Graph for Getting Needed Care: Molina 95.6%, PEHP 97.1%, CHIP Average 96.4%, National Average 80.7%

 

 

 

Questions that make up: Access to Specialized Services

 

Coordination of Care
CHIP Commercial Medicaid State Average
75.0% 73.9% 73.1% 74.0%
Two Stars Two Stars Two Stars  
  Bar Graph for Getting Needed Care: Molina 95.6%, PEHP 97.1%, CHIP Average 96.4%, National Average 80.7%

 

 

 

Questions that make up: Coordination of Care

Last updated: October 8, 2009