Introduction Key Findings Participating HMOs Quality of Care Consumer Satisfaction

Introduction Data Collection Statistical Ratings About the People Surveyed Response Rates Commercial Measures Medicaid Measures CHIP Measures Children with Chronic Conditons Two Year Trends

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Measures

Rating of Health Plan

Rating of Personal Doctor

Rating of Health Care

Rating of Specialist

CHIP Member Satisfaction

The CAHPS survey asked members to rate different characteristics of their health plan on a scale of 0 (“worst plan possible”) to 10 (“best plan possible”). The charts show the percentage of members who gave their plan a score of 8, 9, or 10.

REMEMBER: Differences between HMOs may be caused by differences in performance OR by differences in data collection.

Rating of Health Plan
Molina	PEHP	CHIP Average	National Average
78.5%	79.9%	79.2%	82.4%

Getting Care Quickly Bar Graph, Molina 82.27%, PEHP 84.5%, CHIP Average 83.4%, National Average 78.1%

Rating of Personal Doctor
Molina	PEHP	CHIP Average	National Average
87.4%	87.9%	87.6%	75.7%

Bar Graph for How well doctors communicate. Molina 92.29%, PEHP 95.6%, CHIP Average 93.9%, National Average 90%

Rating of Health Care
Molina	PEHP	CHIP Average	National Average
89.9%	88.4%	89.1%	67.1%

Bar Graph for Customer Service Experience: Molina 95.8%, PEHP 96.5%, CHIP Average 96.2%, National Average 72.5%

Rating of Specialist
Molina	PEHP	CHIP Average	National Average
79.4%	77.5%	78.4%	75.7%

Bar Graph for Getting Needed Care: Molina 95.6%, PEHP 97.1%, CHIP Average 96.4%, National Average 80.7%

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Last updated: October 8, 2009