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may provide reimbursement for non-emergency medical transportation,
if you are currently eligible for Traditional Medicaid*
services and you do not have transportation to get medical
care. Transportation is not available to get services from non-Medicaid
providers or for non-Medicaid covered services. You may be asked
to verify medical appointments. Medicaid may not reimburse you for
Transportation is not
available to pick up prescriptions unless you are on the way to
or from a medical appointment with a Medicaid provider. For exceptions,
check with a Medicaid eligibility worker.
Bus Pass - You may receive a bus pass if you have
Traditional Medicaid and live in an area served by UTA or city bus
service. A bus pass has 12 one-way trips (more when the household
has 2 or more recipients or when someone needs an attendant) on each
pass and also works on light-rail. Check with your worker if you need
another bus pass. Only Medicaid recipients may use the bus pass and
it may not NOT be used to go to work, school, shopping etc.
Transportation Services - To be eligible for special
transportation services, you must be unable to use public transportation
and not have a car in the household that works. If you are traveling
with small children, check with your worker for other arrangements.
are available in some areas. You must apply for these services
through the bus company in your area. If the bus company decides
that you meet the requirements, you must then receive prior authorization
from Health Care Financing.
Salt Lake City - FlexTrans 566-2334
Davis, Weber, Box Elder Counties
HandiTrans 1-888-394-9150 or 393-1736
Tooele (Senior Center) 882-2870
Utah County - United Way 374-9306
Cedar City - CATS 435-559-RIDE
St. George - SUNTRAN 435-673-TRAN
FlexTrans, HandiTrans, United Way and SUNTRAN
bus services provide curb service only.
- If you cannot use Special Bus Services because you need door-to-door
service, you may be eligible for PickMeUp services. You must have
a doctor letter on file with PickMeUp saying why you need the
specialized services. When you call to get services, you need
to have your doctor name and phone number available. You may
be transported by PickMeUp for up to four weeks while you are
getting the doctor certificate.
You must schedule PickMeUp
appointments 24 hours in advance. The PickMeUp phone number is
1-888-822-1048. They may provide some urgent care services for
recipients that need to be seen within 24 hours. You must specify
that the appointment is for urgent care. PickMeUp may verify urgent
Food and Lodging
If you need to stay overnight when obtaining medical treatment, talk
to your worker. Lodging and food costs may be reimbursed if you must
travel over 100 miles one-way to get medical treatment, and you would
not arrive home before 8:00 p.m. due to the drive time, or the person
must leave before 6:30 am to arrive at the appointment on time, or
the medical treatment requires you to stay overnight. Your worker
may approve one to two nights lodging and food costs. Additional nights
must be prior authorized through Health Care Financing.
Recipients must stay at a motel, hotel, or other facility that
provides overnight shelter such as the Ronald McDonald house. Costs
for an attendant can only be reimbursed when the recipient stays
with the attendant and is not in a treatment facility. This includes
the costs for one parent or guardian who accompanies a child. Receipts
Out of State Travel
If you receive authorization to receive services out-of-state, the
transportation may be also authorized. (airfare, taxi to and from
the airport, and travel between your hotel/motel and the hospital
or clinic) Reimbursement (up to the maximum allowed) for meals and
lodging may also be authorized. Contact 538-6123 for prior authorization.
Transportation to and from mental health appointments is handled through
your mental health provider. Please contact your therapist to arrange
travel for these appointments.
Nursing homes are required to provide transportation to medical appointments
for their residents. Residents cannot receive bus passes. Any other
non-emergency transportation needed that the nursing home does not
provide requires prior authorization.
Non-traditional Medicaid, PCN, CHIP, QMB, SLMB, QI, and Emergency
Medicaid recipients are NOT eligible for non-emergency transportation