2009 Health Plan Consumer Satisfaction Report for Utah Commercial HMOs, PPOs, and Medicaid & CHIP Health Plans (CAHPS)
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Key Findings

Commercial HMOs are:

  1. below national averages for the ratings of health plan, health care, and specialists, getting needed care and claims processing.
  2. above national averages for the rating of physicians, getting care quickly, physician communication, and customer service experience

Medicaid Health Plans are:

  1. below national averages for the ratings of health plan, and customer service experience.
  2. above national averages for the rating of physicians, health care, specialist, getting care quickly, physician communication, and getting needed care.

CHIP is:

  1. above national averages for all of the ratings.

PPOs are:

  1. below national averages for the ratings of health plan, physicians, health care, specialists, getting care quickly, getting needed care, and claims processing.
  2. above national averages for the rating of physician communication, and customer service experience.