2009 Health Plan Consumer Satisfaction Report for Utah Commercial HMOs, PPOs, and Medicaid & CHIP Health Plans (CAHPS)
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Consumer Satisfaction Three Year Trends (2005, 2007 & 2009)

 

Commercial Adult

 

 

 

Commercial Adult
Overall Satisfaction Ratings (%) 2005 2007 2009
Customer Service
62.40% 80.10% 84.98%
Getting Needed Care
76.40% 80.50% 84.13%
How Well Doctors Communicate
90.40% 93.10% 94.17%
Getting Care Quickly
77.60% 84.60% 87.37%
Rating of Personal Physician
76.30% 81.70% 82.88%
Rating of Health Care
72.70% 68.40% 74.69%
Rating of Health Plan
49.80% 53.10% 57.61%
Rating of Specialist
73.30% 79.50% 77.88%

 

Medicaid Adult

 

 

Medicaid Adult
Overall Satisfaction Ratings (%) 2005 2007 2009
Customer Service
58.60% 69.60% 77.55%
Getting Needed Care
74.20% 81.10% 80.24%
How Well Doctors Communicate
89.10% 91.10% 89.99%
Getting Care Quickly
76.10% 85.30% 83.68%
Rating of Personal Physician
82.50% 81.70% 79.61%
Rating of Health Care
74.10% 70.50% 70.09%
Rating of Health Plan
62.30% 69.30% 71.28%
Rating of Specialist
74.90% 78.40% 77.22%