2010 Health Plan Consumer Satisfaction Report for Utah Commercial HMOs, PPOs, and Medicaid & CHIP Health Plans (CAHPS) <
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Key Findings

Commercial HMOs are:

  1. above national averages for the ratings of health plan, physicians, overall health care, getting care quickly, and physician communication.
  2. below national averages for the rating of specialists and getting needed care.

Medicaid Health Plans are:

  1. above national averages for the ratings of health plan, physicians, overall health care, specialists, getting care quickly, physician communication, and getting needed care.
  2. below national averages for customer service.

CHIP is:

  1. above national averages for all ratings.

PPOs are:

  1. above national averages for the ratings of health plan, physicians, overall health care, getting care quickly, physician communication, and customer service experience.
  2. below national averages for the ratings of specialists and getting needed care.