2010 Health Plan Consumer Satisfaction Report for Utah Commercial HMOs, PPOs, and Medicaid & CHIP Health Plans (CAHPS) <
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Consumer Satisfaction Three-year Trends (2006, 2008 & 2010)

 

Commercial Child

 

 

 

Commercial Child
Overall Satisfaction Ratings (%) 2006 2008 2010
Getting Needed Care
84.2% 82.51% 84.24%
How Well Doctors Communicate
95.7% 96.22% 95.81%
Getting Care Quickly
83.7% 84.54% 89.80%
Rating of Personal Doctor
86.8% 87.42% 86.91%
Rating of Health Care
86.3% 89.52% 77.68%
Rating of Health Plan
59.8% 63.86% 55.71%
Rating of Specialist
78.4% 82.25% 80.00%

 

Medicaid Child

 

 

Medicaid Child
Overall Satisfaction Ratings (%) 2006 2008 2010
Customer Service
69.2% 67.51% 74.11%
Getting Needed Care
84.3% 82.94% 79.13%
How Well Doctors Communicate
92.6% 93.16% 92.93%
Getting Care Quickly
81.8% 82.16% 85.56%
Rating of Personal Doctor
88.0% 88.95% 89.44%
Rating of Health Care
86.1% 86.87% 83.63%
Rating of Health Plan
85.0% 82.37% 83.95%
Rating of Specialist
82.3% 78.46% 81.81%