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Medicaid Quality and Access of Care

Medicaid is a State and Federally funded program to help offset the cost of providing health care to vulnerable populations in Utah. Medicaid is open to both children and adults. Eligibility depends upon various requirements including income, but also others. Contact Medicaid for more information about costs and enrollment.

Performance measures represent two to four questions asked in the survey. These questions are on a scale that includes "never", "sometimes", "usually", and "always".

The graphs represent the percentage of health plan members who gave their health plan a score of “usually” or” always” on this measure.



Getting Care Quickly:

Why is this measure important?

This measure asks Utahns how often they received their care quickly.

How is it measured?

This measure is created by combining different questions about “getting care quickly”; Utahns reply with "never,” "sometimes,” "usually," or "always.”

About the graph:

The graph represents the percentage of health plan members who gave their health plan a score of “usually” or” always” on this measure.

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Getting Needed Care

Why is this measure important?

This measure asks Utahns how often they received the care they needed.

How is it measured?

This measure is created by combining different questions about “getting needed care,” Utahns reply with "never,” "sometimes,” "usually," or "always."

About the graph:

The graph represents the percentage of health plan members who gave their health plan a score of “usually” or” always” on this measure.

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Doctor's Communication

Why is this measure important?

This measure asks Utahns how often their doctors listened and communicated well.

How is it measured?

This measure is created by combining different questions about how well “doctors communicate with their patients.” Utahns reply with "never,” "sometimes,” "usually," or "always.”

About the graph:

The graph represents the percentage of health plan members who gave their health plan a score of “usually” or” always” on this measure.

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Customer Service

Why is this measure important?

This measure asks how often customer service representatives are helpful, as well as respectful.

How is it measured?

This measure is created by combining different questions about how often health plans provide “customer service” well. Utahns reply with "never,” "sometimes,” "usually," or "always.”

About the graph:

The graph represents the percentage of health plan members who gave their health plan a score of “usually” or” always” on this measure.

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