89.4% of Utahns have some form of health insurance to help offset the cost of their health care. Choosing between different types of coverage, as well as different health plans, can be quite difficult. Knowing how satisfied a health planís own members are can be a very useful tool in making this decision. The 2011 Health Plan Consumer Satisfaction Report contains information about how satisfied each health planís own members are with the care they are receiving. This information comes from an annual survey entitled the Consumer Assessment of Healthcare Providers and Systems (CAHPS).
CAHPS asks many questions about the health care a member receives, including:
|Health Plan Ratings||Health Care Ratings||Doctor Ratings||Specialist Ratings||Getting Care Quickly|
|Getting Needed Care||Doctor Communication||Customer Service||Claims Processing|