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CHIP Quality and Access of Care

CHIP is a State and Federally funded program to help offset the cost of providing health care to a vulnerable population in Utah. CHIP is only open to children and varies in cost, depending upon the families’ incomes and other requirements. The responses in this section are from the caregivers of the children. Contact CHIP for more information about costs and enrollment.

Performance measures represent two to four questions asked in the survey. These questions are on a scale that includes "never", "sometimes", "usually", and "always".

The graphs represent the percentage of health plan members who gave their health plan a score of “usually” or” always” on this measure.



Getting Care Quickly:

Why is this measure important?

This measure asks Utahns how often they received their care quickly.

How is it measured?

This measure is created by combining different questions about “getting care quickly”; Utahns reply with "never,” "sometimes,” "usually," or "always.”

About the graph:

The graph represents the percentage of health plan members who gave their health plan a score of “usually” or” always” on this measure.


Getting Care Quickly Molina National Average 86.49% 80.56%

Getting Needed Care

Why is this measure important?

This measure asks Utahns how often they received the care they needed.

How is it measured?

This measure is created by combining different questions about “getting needed care,” Utahns reply with "never,” "sometimes,” "usually," or "always."

About the graph:

The graph represents the percentage of health plan members who gave their health plan a score of “usually” or” always” on this measure.

 

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Doctor's Communication

Why is this measure important?

This measure asks Utahns how often their doctors listened and communicated well.

How is it measured?

This measure is created by combining different questions about how well “doctors communicate with their patients.” Utahns reply with "never,” "sometimes,” "usually," or "always.”

About the graph:

The graph represents the percentage of health plan members who gave their health plan a score of “usually” or” always” on this measure.

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Customer Service

Why is this measure important?

This measure asks how often customer service representatives are helpful, as well as respectful.

How is it measured?

This measure is created by combining different questions about how often health plans provide “customer service” well. Utahns reply with "never,” "sometimes,” "usually," or "always.”

About the graph:

The graph represents the percentage of health plan members who gave their health plan a score of “usually” or” always” on this measure.

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