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PPO CAHPS Results

PPOs are a form of managed health care in which the health plan coordinates the care an individual may require. This care occurs using a network of doctors, hospitals, and clinics. The prices for procedures are fixed and this helps to keep the overall costs of health care lower. Members can go outside of the networks, but this typically results in less benefits and/or higher health care costs.

 

Member Satisfaction Measures: Members rate different characteristics of their health plan on a scale of 0 (“worst plan possible”) to 10 (“best plan possible”).
Health Plan Ratings Health Care Rating
Doctor Rating Specialist Rating

 

Member Quality and Access Measures: Performance measures represent two to four questions asked in the survey. These questions are on a scale that includes "never", "sometimes", "usually", and "always"
Getting Care Quickly Getting Needed Care Doctor Communication
Customer Service        Claims Processing