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PPO Member Satisfaction

PPOs are a form of managed health care in which the health plan coordinates the care an individual may require. This care occurs using a network of doctors, hospitals, and clinics. The prices for procedures are fixed and this helps to keep the overall costs of health care lower. Members can go outside of the networks, but this typically results in less benefits and/or higher health care costs.

The CAHPS survey asked members to rate different characteristics of their health plan on a scale of 0 (“worst plan possible”) to 10 (“best plan possible”).

The graphs represent the percentage of health plan members who gave their health plan an 8, 9, or 10 on each measure.


How members rated their Health Plan:

Why is this measure important?

Overall, this is how satisfiedUtahns are with their own health plans.

How is it measured?

Utahns were asked to rate their health plans from 0 “worst health plan possible” to 10 “best health plan possible”.

About the graph:

The graph represent the percentage of health plan members who gave their health plan an 8, 9, or 10 on this measure.


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How members rated their Health Care:

Why is this measure important?

Overall, this is how satisfied Utahns are with the health care they have received.

How is it measured?

Utahns were asked to rate their health care from 0 “worst health care possible” to 10 “best health care possible”.

About the graph:

The graph represent the percentage of health plan members who gave their health plan an 8, 9, or 10 on this measure.

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How members rated their Doctors:

Why is this measure important?

Overall, this is how satisfied Utahns are with their doctors.

How is it measured?

Utahns were asked to rate their personal doctor from 0 “worst doctor possible” to 10 “best doctor possible”.

About the graph:

The graph represent the percentage of health plan members who gave their health plan an 8, 9, or 10 on this measure.

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How members rated their Specialists:

Why is this measure important?

Overall, this is how Utahns satisfied with their specialists.

How is it measured?

Utahns were asked to rate their health are from 0 “worst specialist possible” to 10 “best specialist possible”.

About the graph:

The graph represent the percentage of health plan members who gave their health plan an 8, 9, or 10 on this measure.

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