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CHIP Quality and Access of Care

CHIP is a State and Federally funded program to help offset the cost of providing health care to a vulnerable population in Utah. CHIP is only open to children and varies in cost, depending upon the families’ incomes and other requirements. The responses in this section are from the caregivers of the children. Contact CHIP for more information about costs and enrollment.

Performance measures represent two to four questions asked in the survey. These questions are on a scale that includes “always”, “sometimes”, “usually”, or “never ”.

The graphs represent the percentage of health plan members who gave their health plan a score of “usually” or” always” on this measure.



Getting Care Quickly:

What does this measure?

This measure asks enrollees how often they received care as quickly as they wanted.

How is it measured?

This measure was created by combining different questions about “getting care quickly”; enrollees replied with “always”, “sometimes”, “usually”, or “never ”.

About the graph:

The graph represents the percentage of health plan members who gave their health plan a score of “usually” or” always” on this measure.


Getting Care Quickly
SelectHealth:89.15%; State Average:87.66%; National Average:87.28%; Molina:86.16%

Getting Needed Care

What does this measure?

This measure asked enrollees how often they received the care they needed.

How is it measured?

This measure was created by combining different questions about getting needed care. Enrollees reply with “always”, “sometimes”, “usually”, or “never ”.

About the graph:

The graph represents the percentage of health plan members who gave their health plan a score of “usually” or” always” on this measure.

 

Getting Needed Care
SelectHealth:89.82%; State Average:85.36%; Molina:80.89%; National Average:79.25%

Doctor's Communication

What does this measure?

This measure asked enrollees how often their personal doctors listened and communicated well.

How is it measured?

This measure was created by combining different questions about how well “doctors communicated with their patients.” Enrollees replied with "always”, “sometimes”, "usually”, or “never ”.

About the graph:

The graph represents the percentage of health plan members who gave their health plan a score of “usually” or” always” on this measure.

SelectHealth:95.60%; State Average:94.28%; Molina:92.95%; National Average:91.79%

Customer Service

What does this measure?

This measure asked how often customer service representatives were helpful and courteous

How is it measured?

This measure was created by combining different questions about how often health plans provide “customer service” well. Enrollees replied “always”, “sometimes”, "usually”, or “never ”.

About the graph:

The graph represents the percentage of health plan members who gave their health plan a score of “usually” or” always” on this measure.

SelectHealth:86.22%; National Average:83.02%; State Average:81.51%; Molina:76.80%;