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Medicaid Quality and Access of Care

Medicaid is a State and Federally funded program to help offset the cost of providing health care to vulnerable populations in Utah. Medicaid is open to both children and adults. Eligibility depends upon various requirements including income, but also others. Contact Medicaid for more information about costs and enrollment.

Performance measures represent two to four questions asked in the survey. These questions are on a scale that includes “always”, “sometimes”, “usually”, or “never ”.

The graphs represent the percentage of health plan members who gave their health plan a score of “usually” or” always” on this measure.



Getting Care Quickly:

What does this measure?

This measure asks enrollees how often they received care as quickly as they wanted.

How is it measured?

This measure was created by combining different questions about “getting care quickly”; enrollees replied with “always”, “sometimes”, “usually”, or “never ”.

About the graph:

The graph represents the percentage of health plan members who gave their health plan a score of “usually” or” always” on this measure.

Select Access, 90.95; Molina, 90.17; Fee for Service, 89.39; State Average, 88.69; National Average, 87.28; Healthy U, 84.23

Getting Needed Care

What does this measure?

This measure asked enrollees how often they received the care they needed.

How is it measured?

This measure was created by combining different questions about getting needed care. Enrollees reply with “always”, “sometimes”, “usually”, or “never ”.

About the graph:

The graph represents the percentage of health plan members who gave their health plan a score of “usually” or” always” on this measure.

Fee for Service, 84.58; Molina, 84.05; State Average, 82.15; Select Access, 82.07; National Average, 79.25; Healthy U, 77.88

Doctor's Communication

What does this measure?

This measure asked enrollees how often their personal doctors listened and communicated well.

How is it measured?

This measure was created by combining different questions about how well “doctors communicated with their patients.” Enrollees replied with "always”, “sometimes”, "usually”, or “never ”.

About the graph:

The graph represents the percentage of health plan members who gave their health plan a score of “usually” or” always” on this measure.

Fee for Service, 96.94; Select Access, 93.95; State Average, 93.73; Molina, 92.37; National Average, 91.79; Healthy U, 91.64

Customer Service

What does this measure?

This measure asked how often customer service representatives were helpful and courteous

How is it measured?

This measure was created by combining different questions about how often health plans provide “customer service” well. Enrollees replied “always”, “sometimes”, "usually”, or “never ”.

About the graph:

The graph represents the percentage of health plan members who gave their health plan a score of “usually” or” always” on this measure.

National Average, 83.02; Healthy U, 80.65; Molina, 76.98; State Average, 75.29; Select Access, 75.00; Fee for Service, 68.52