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PPO CAHPS Results

PPOs are a form of managed health care in which the health plan coordinates the care for its enrollees. This care is provided through a network of doctors, hospitals, and clinics. The prices for procedures are fixed and this helps to keep the overall costs of health care lower. Members can go outside of the networks, but this typically results in fewer benefits and/or higher out-of-pocket costs.

 

Member Satisfaction Measures: Members rate different characteristics of their health plan on a scale of 0 (“worst rating possible”) to 10 (“best rating possible”).
Health Plan Ratings Health Care Rating
Doctor Rating Specialist Rating

 

Member Quality and Access Measures: Performance measures represent two to four questions asked in the survey. These questions are on a scale that includes “always”, “sometimes”, “usually”, or “never ”
Getting Care Quickly Getting Needed Care
Doctor Communication Customer Service